Describe the affected property, not the assumed cause.
Say where the water is visible and what is wet: carpet, wall bases, ceiling plaster or a shared corridor. Mention whether water is still entering and any known investigation of the source.
Do not assume a mark proves who caused the leak. A restoration enquiry can begin with the visible problem while source investigation, responsibility and insurance are addressed by the relevant parties.
Bring the access details forward.
Tell the team about floor level, lifts, loading areas, parking and building entry arrangements. Equipment access or common-area restrictions may affect the plan.
Provide a contact who can answer building questions and authorise the proposed work. Where several units are affected, describe which ones are accessible and which need another arrangement. Do not enter another property or concealed service space yourself.
Connect restoration with the building response.
A plumber, electrician or building contractor may need to address the source or hazards. Share the status of that work and ask what must happen before extraction or drying can proceed.
Water beneath carpet or behind a wall may need its own assessment even after a visible leak has stopped. A clear scope should explain the areas included, material decisions and how drying progress will be checked.
Keep everyone working from the same record.
Record the incident time, affected rooms, contacts, agreed scope and work already completed. Ask what restoration observations or progress records can be provided to the authorised manager.
For a rental, notify the property manager or owner as appropriate. Questions about liability, policy cover and who pays should be confirmed with the relevant party; they should not be inferred from a website enquiry.
Frequently asked questions
Can a tenant make the first enquiry?
Yes. Explain the situation and notify the property manager or owner as appropriate. Identify who can authorise access and paid work before arrangements are confirmed.
Can you help a body corporate or strata manager?
Use the commercial or strata enquiry options and include affected areas, building access, source status and an authorised contact. Confirm the appropriate scope and availability directly.
Does a drying report decide who pays?
No. Restoration records describe observations and work within the agreed scope. Responsibility and insurance decisions belong with the relevant parties.
Find local information.
Explore apartments & strata enquiries by area. Confirm the available service and attendance directly with the team.