Report the visible problem.
Give your apartment location, which rooms are wet and whether the water is entering from above, a shared area or an unknown source. Do not attempt to enter another property or a damaged ceiling space to find it.
Identify the access and approval contact.
Notify the property manager, owner or building manager as appropriate. Ask who can provide access and who can authorise restoration work. The team should not need to guess about permission to enter.
Mention building restrictions early.
Include stairs, lifts, loading access, parking and any building rules relevant to equipment or attendance. Describe which services or trades have already attended and whether the source has been addressed.
Keep scope and responsibility separate.
Restoration assessment can describe the affected materials and proposed work. Questions about liability, insurance and who pays need to be resolved with the relevant parties rather than assumed from where the stain appeared.
For flood and electrical safety information
Follow emergency-service directions. For immediate danger, call 000. See NSW SES flood guidance and NSW Health household safety advice.