Do not approach unstable material.
Keep clear of hanging plaster and sagging areas. Do not puncture a bulging ceiling, climb into a damaged roof space or touch affected electrical fittings. Call 000 for immediate danger or injury.
Explain what you can see from a safe place.
Say whether the ceiling has fallen or is still sagging, whether water is entering and which rooms are affected. Photos can be useful only if taking them does not expose you to hazards.
Make safe comes before restoration.
Electrical, structural and hazardous-material concerns may require suitably qualified specialists. Ask which assessments are needed before the restoration team can deal with debris, insulation, water and drying.
Keep repairs in the right order.
Cleanup does not resolve the source of water. Before reinstatement, the repair scope needs to consider the source, affected materials and drying requirements.
For flood and electrical safety information
Follow emergency-service directions. For immediate danger, call 000. See NSW SES flood guidance and NSW Health household safety advice.